Website Privacy Policy

Last updated: February 2026

1. Introduction

This Website Privacy Policy explains how The Mortgage Group Pty Ltd trading as ALG Australian Lending Group (Australian Credit Licence 505575) collects, uses, and protects information when you visit our website at www.australianlendinggroup.com.au.

This policy applies specifically to data collected through your use of this website. For information about how we handle your personal and financial information during the credit and lending process, please refer to our Finance Privacy Policy.

We are a credit representative of Finance and Systems Technology Pty Ltd (ACN 092 660 912, Credit Representative Number 392527).

2. Information We Collect Through This Website

When you visit our website, we may collect the following types of information:

Automatically Collected Information

• Your IP address and approximate geographic location
• Browser type, version, and operating system
• Device type (desktop, mobile, tablet) and screen resolution
• Pages visited, time spent on each page, and navigation path through the site
• Referring URL (the website that directed you to our site)
• Date and time of your visit
• Interaction data such as clicks, scrolls, and form field engagement

Information You Provide

• Contact details submitted through enquiry forms, callback request forms, or other web forms (such as your name, email address, phone number, and message content)
• Information entered into loan calculators or assessment tools
• Any other information you voluntarily provide through the website

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. A cookie is a small text file placed on your device that helps us recognise your browser and remember certain information about your visit.

Types of Cookies We Use

• Essential cookies: These are necessary for the website to function properly. They enable basic features such as page navigation, session management, and security. The website cannot function without these cookies.
• Analytics cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our website's content, structure, and user experience.
• Functional cookies: These enable the website to provide enhanced functionality and personalisation, such as remembering your preferences or pre-filling form fields.
• Marketing cookies: These may be set by third-party advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can configure your browser to refuse all cookies, accept only certain cookies, or notify you when a cookie is being set. Please note that disabling cookies may affect the functionality of certain features on our website.

You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

4. Analytics Services

We use third-party analytics services to help us analyse how visitors use our website. These services may include:

• Google Analytics: Collects anonymised data about website usage, including page views, session duration, bounce rates, and traffic sources. Google Analytics may use cookies and similar technologies. For more information, see Google's Privacy Policy.
• Google Tag Manager: Used to manage and deploy tracking scripts on our website. Google Tag Manager does not itself collect personal data, but it facilitates the deployment of tags that may do so.
• Meta (Facebook) Pixel: May be used to measure the effectiveness of advertising campaigns and to deliver relevant advertisements. For more information, see Meta's Privacy Policy.

5. Web Forms

When you submit information through a form on our website (such as a contact form, enquiry form, or callback request), the information you provide is transmitted securely and stored in our systems. We use this information to respond to your enquiry, to contact you as requested, and to provide you with the services you have expressed interest in.

Form submissions may be processed through third-party form handling services. These services are selected for their security and compliance with applicable privacy laws.

We recommend that you do not include sensitive financial information (such as bank account numbers, tax file numbers, or passwords) in website form submissions. If we need this information, we will collect it through secure, dedicated channels.

6. Third-Party Services

Our website may integrate or link to third-party services, including:

• Social media platforms: Our website includes links to our social media profiles. If you interact with these links, the social media platform may collect information about your visit in accordance with their own privacy policies.
• Embedded content: Pages on our website may include embedded content (such as videos or maps) from third-party providers. Embedded content from other websites behaves as though you had visited that website directly.
• External websites: Our website may contain links to external websites operated by lenders, government agencies, or other organisations. We are not responsible for the privacy practices of these external sites.

We encourage you to review the privacy policies of any third-party service before providing them with your personal information.

7. Data Storage and Retention

Website usage data collected through analytics tools is stored on servers operated by the respective analytics providers (such as Google). This data may be stored in data centres located outside Australia, including in the United States.

Information submitted through web forms is stored securely in our systems and retained for as long as necessary to fulfil the purpose for which it was collected, or as required by law. We periodically review our data holdings and securely delete information that is no longer needed.

Where personal information is transferred overseas, we take reasonable steps to ensure that the recipients of such information are bound by privacy obligations comparable to the Australian Privacy Principles.

8. Your Choices

You have a number of choices regarding the information collected through our website:

• Cookies: You can manage or disable cookies through your browser settings.
• Analytics opt-out: You can opt out of Google Analytics using the browser add-on linked in Section 3 above.
• Marketing communications: You can unsubscribe from marketing emails at any time using the unsubscribe link in the email, or by contacting us directly.
• Form submissions: Providing information through our web forms is voluntary. However, if you do not provide the requested information, we may not be able to respond to your enquiry or provide the requested service.
• Do Not Track: Some browsers offer a “Do Not Track” feature. Our website does not currently respond to Do Not Track signals, but you can use the other controls described in this policy to manage tracking.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us through this website, please contact us and we will take steps to delete the information.

10. Security

We implement reasonable technical and organisational measures to protect the information collected through our website, including:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Secure hosting with reputable providers that maintain appropriate security certifications
• Regular security updates and monitoring for vulnerabilities
• Access controls to limit who within our organisation can access data collected through the website

While we take all reasonable precautions, no method of internet transmission or electronic storage is completely secure. We cannot guarantee the absolute security of data transmitted to or stored by our website.

11. Contact Us

If you have any questions or concerns about this Website Privacy Policy, or if you would like to make a privacy complaint, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy

We may update this Website Privacy Policy from time to time. Any changes will be published on this page with an updated “Last updated” date. We encourage you to review this policy periodically to stay informed about how we handle information collected through our website.